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This is a quick update to let our customers know of some new changes to our shipping carriers:

1. The US Postal Service will no longer allow us to ship sprays or perfumes to Canada. They have discontinued the ground service; and these items are prohibited for air shipment. This means we must ship by UPS Ground which is more expensive and may require Canadian customers to pay incoming duties.
2. FedEx Ground shipments will all be sent with a required signature due to unpaid claims for non-received shipments. This means you must be home to sign for your package or they will not leave it on the porch or doorstep. We have experienced losses when we do not require a signature and sadly this is increasing your delivery time as FedEx must now obtain your signature.
3. The result is that we will start using UPS more because of these new ‘issues’ with USPS and FEDEX. In certain rural areas, UPS is quite costly. We will do our best not to increase your shipping fees, but UPS levies more fuel surcharges, etc. so we will watch these charges carefully before determining if our shipping charges to our customers must be raised.

I understand this is a very sensitive area; especially with so many websites offering free and discounted shipping rates. Please know that we utilize as many recycled packing materials as possible and DO NOT charge Handling Fees at Freshbet in an attempt to keep our costs as reasonable as possible. We appreciate your patience as we strive to maintain shipping costs which are continually being increased by the carriers. As always, email Bet if you have comments or suggestions.